These General Sales and Delivery Terms are valid from 2016-09-01.
These General Sales and Delivery Terms apply for all sales of Spares Nordic AB, hereinafter referred to as “us” or “we”, to its customers, unless otherwise agreed in writing. The customer's own purchase terms and conditions have no impact and the customer is deemed to have accepted these conditions when purchasing from us.
These General Sales and Delivery Terms shall be governed by the laws of Sweden and the parties hereby submit to the exclusive jurisdiction of Swedish courts.
Customer Registration
In order to get access to all the information on the website such as prices, numbers in stock etc. and to be able to make a purchase, you first must make a registration of your company. After the registration, we will contact you and give you a purchase account. Based on purchase volume and your company’s credit rating, we will be able to offer you attractive prices and payment terms.
Support
If you have any questions or need any assistance when placing your order, please feel free to Contact our customer service or call us +46 (0)10-1780066 . Our high skilled and customer oriented staff is always at your service.
Prices
All prices are displayed excl. freight costs and Swedish VAT (25%).
As payment currency we accept SEK (Swedish krona) and EUR (Euro), configured by us during onboarding of new customers, depending on such customer’s geographical location.
The prices quoted on the website are valid if no other terms are agreed.
We reserve the right to change all our terms and prices without prior notice, for example due to changes from our suppliers, exchange rates, shipping costs etc. and other events beyond our influence and control. It is always the actual price on the day of delivery that will be charged, however the customer will always be contacted if the price is changed after the order date.
We always try to ensure that all prices on the website are accurate, but mistakes can sometimes occur. We reserve the right for incorrectly stated prices and reserve the right to cancel obviously incorrect orders.
The customer is responsible for the disclosure and payment of any import duties or other taxes which apply in the country to which the products are delivered
Product Information
We reserves responsibility for errors in information and errors in specifications on any of the products. All pictures should be seen as illustrations.
For some spare parts and accessories, there is information on the website of which products they normally fit together with. This is only a recommendation based on user manuals, size tables etc. We do not take any responsibility for that these products really fit your product. However our return policy always applies if you are not satisfied with your product.
Purchase Confirmation
When you have made a purchase, we will send a purchase confirmation to your email address.
If you want to cancel or change your order, please contact us immediately, by replying to the purchase confirmation email.
Once your order is picked and ready for delivery, you will get another e-mail including the shipment information. You can track the shipment using the tracking number provided in the email.
Cancellation of orders is not possible after it has been shipped. Cancellation of “on order products” (Svenska: beställningsvaror) that we do not have in our stock, is not possible after that we have ordered them from our supplier.
Deliveries will be automatically stopped if a customer’s credit limit is exceeded or if he has unpaid due invoices.
If we don´t have all ordered products in our stock, we will ship the products that we have in stock and automatically make a back order for the missing products. You will be notified about this by an e-mail. If you want us to wait with the delivery until we have all the ordered products, please state this as a message in your order. This can be done in the message form at the page of “Delivery alternatives” during the ordering process.
All displayed delivery times are calculated. The customer is not entitled to any compensation either for direct or indirect damage if the products are not delivered on time.
Payment
Companies and organizations with a credit approval can pay by invoice. Other customers can pay by card or make a pre-payment of an invoice we send as a PDF-file before the delivery.
We accept Visa and MasterCard. We have no extra charges when you pay by card.
Card is debited directly on order.
We guarantee that card payment option on the site is secure. All card data is safely handled by our payment partner "Verifone" which is certified according to the PCI-DSS standard.
Any claim on an invoice shall for being accepted, be sent to us by e-mail to ekonomi@spares.se within 10 working days from the issue date.
Interest for late payment is charged at 1,5 % per month from the due date plus a reminder fee of 50 SEK. Unpaid invoices are sent to our collection agency (Svenska: Inkassoföretag) 5 days after that the payment reminder is sent out.
VAT, Custom or other fees
There is different custom and vat rules in every country.
Spares Nordic is not responsible for any of this costs that can appear afterwards.
For example, If you as customer is not paying your VAT or Custom fee and this is being charged back to Spares Nordic AB trough your national custom or for example the freight company, we will in this case charge you directly for the amount that have been charged us and also a penalty fee of 1500 sek for the administration cost.
Delivery
We deliver orders weekdays 08.00 – 17.00. Orders submitted on Saturdays, Sundays and holidays will be processed the next working day. Displayed delivery days refers to working days i.e. not Saturdays, Sundays and holidays.
For deliveries within Sweden we use unit pricing for the freight, it means that you only pay 99 SEK excl. VAT, regardless the purchase volume.
When buying for 8 000 SEK or more excl. VAT and freight cost, we offer free deliveries.
Lighter items under 10 kg, are within the Nordic countries are sent by PostNord. Heavier shipments are sent as a package by DHL, TNT or UPS. PostNord's delivery time within the Nordic countries is 1-2 days depending on weight and shipping address.
For deliveries to customers outside the Nordic countries we have agreements with DHL, UPS and TNT. We always check and use the supplier that can offer the best terms and prices for the actual shipment.
Some products have longer delivery times than normal, and can be displayed as "2-10 days for delivery." This applies if a product is located in a warehouse by one of our suppliers. Sometimes it can take even longer time depending of our suppliers' delivery process, which we cannot control.
We are responsible for the transportation risk, i.e. the risk that a product is damaged or lost during shipment to the customer. The customer bears the cost and the risk of returning it to us. However we are not responsible or liable if the package is confiscated due to problems with custom clearance. Therefore, please check with your country's custom policies before placing an order.
All deliveries from of us include a delivery note. This document contains the reference to the order number of the delivery in question. The delivery note and the product also contain the article reference corresponding to each other.
Damages
Please inform us immediately about any damages so we can help you solving the problem.
If you discover damage to the package when you receive it, you should immediately notify the carrier and tell them to make a claim.
If you discover the damage first when you have opened the package and the damage seems to be caused during the transport, please contact us and we will guide you how to make a claim.
Don’t hesitate to contact us if you need any assistance or if you have problem with the carriers claim handling.
Deliveries not picked up
If you do not pick up your package or if you are not available for receiving the delivery, and the carrier therefore return the package to us (14 - 30 days depending on the carriers terms), we reserve the right to charge you for our costs for the delivery and the return fright.
Warranty, Complaints and Return Policy
All our products are inspected and tested as much as possible before delivery, and are therefore of the highest quality.
You as a customer shall inspect the products immediately upon receipt. If there is anything wrong with the product or the delivery, contact us at order@spares.se or by telephone +46 (0)10-1780066, within 10 working days after you have received your shipment, and we will take care of the problem.
If you fail to do so you shall be deemed to have accepted the delivery.
Spares Nordic does not accept returns of products that are not defective. Therefore you as acustomer can not regret a purchase and be refunded.
Special exchange rules are applied for digitizers and LCD screens. Don’t use digitizer or LCD screen on the phone with sticking kit, and always test them by connecting connectors only, and don’t remove the screen protectors. However LDC screens with touch-faults will be replaced even if the seal is broken.
Returned items found not defective after testing will be returned on the customer's expense.
Manufacturers of smartphones and tablets on-going make changes in the software, which may lead to that a product delivered by us, for example a non-original display, no longer works. We guarantee that our products, at the day of delivery, works with the manufacturer’s product. However we cannot take any responsibility for the product, if it after a software update, no longer works. This scenario is therefore not a valid cause for a warranty complaint or a return.
All our spare parts are covered by a 3 month warranty, meaning that we within 3 months from the day of the delivery will exchange a faulty product with a new product. The warranty does not apply to damage caused by improper handling of the product.
Fill out this form when returning faulty products. If the form is not included, new products will automatically be sent out to you again. Please note that we will not contact you beforehand.
If you want to return a faulty product, contact our customer service via email or phone before the return.
Mail: order@spares.se
Phone: +46-(0)10-178 00 66
Return address for non-traceable shipping:
Spares Nordic AB
Järnyxegatan 17
213 75 Malmö
Sweden
To return with traceable shipping (recommended), please send the package to the adress below:
Spares Nordic AB
Järnyxegatan 17
213 75 Malmö
Sweden
Returns sent to a wrong address and therefore not received by us, will not be considered as valid claims and will not be approved.
Returns sent to us as Cash on Delivery (Svenska: Postförskott eller Efterkrav) will not be collected by us.
When being replaced with a creditnote, please follow these steps:
1. Place an order with a value greater than your creditnote, choose Invoice as payment method.
(If invoice is not available as payment method, please contact our customer support)
2. When receiving the invoice for your new order, only pay the difference between the order value, and the value of your creditnote.
Example:
Value of new order: 100
Value of creditnote: 75
Pay this amount: 100-75
3. Your creditnote will now extinguish the rest of your invoice.
Creditnotes from Spares Nordic AB can only be used on invoices not yet paid, to decrease these.
If you have a specific invoice to use your creditnote on, you can contact our customer support or your KAM.
Note - The invoice you wish to use your creditnote on must have a greater remaining value than your creditnote.
Property Disclaimer
Delivered products will remain our property until full payment is made. The buyer is responsible for any damage to goods received.
Limitation of Liability
In the event of any breach of these General Sales and Delivery Terms by us the remedies of the Customer shall be limited to damages which shall in no circumstances exceed the price of the product and we shall under no circumstances be liable for any direct, indirect, incidental or consequential loss, loss of profits or damage whatever.
Force Majeure
We shall not be liable for any delay or failure to perform any of our obligations if the delay or failure results from events or circumstances outside our reasonable control, including but not limited to acts of God, strikes, lock outs, accidents, war, civil commotion, riot, act of terrorism, fire, breakdown of plant or machinery or shortage or unavailability of raw materials from a natural source of supply, or failures of suppliers to supply materials for whatever reason, and we shall be entitled to a reasonable extension of our obligations. We shall not be liable to compensate the customer for any direct or indirect damage.
Privacy Policy
Your privacy and security is very important to us. When processing an order, we require the details of corporate data of the company, if appropriate the credit/debit card to be used as well as a delivery and billing address, e-mail address, contact number etc. When you email us we always save the conversation, in order to be able to go back to a specific case in the future if required. By opening an account with us you agree to have your information stored on our servers located in the Sweden.
We will not pass on any details we hold on customers or web site visitors to any third parties. We protect the privacy of this personal information. We will take all reasonable care to ensure that any details that you submit to us are kept secure. The details that you submit to us will be kept to process orders only. Credit and debit card details are processed by a third party payment provider, to protect you as fully as possible this information is not stored on our website in any form. All card data is safely handled by our payment agent "Verifone" which is certified according to the PCI-DSS standard.
You have the right to take part of the information we have stored about your company. If you have questions or want to take out some of your information, contact us at order@spares.se
If you find any inaccuracies we will delete it or correct it promptly. The personal information that we hold will be held securely. We do, however, reserve the right to pass on any details we hold to relevant authorities in the interests of preventing crime.
We may use the e-mail addresses submitted to us to notify you occasionally about important functionality changes to the website, new services and special offers we think you'll find valuable.
We will give you the right to refuse any marketing material from us in the future.
If you have any questions don´t hesitate to contact us.